Webex Teams Outlook

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  1. Webex Teams Outlook
  2. Webex Outlook Integration Not Working

The Cisco Webex Teams and Office 365 integration is great for users that are happy to live in Webex Teams — but it doesn’t take into account users that prefer Microsoft Teams for collaboration. After running the repair on Outlook to fix the problem with Skype crashing when Webex Teams was installed, Outlook no longer display the 'online status' or 'presence' – while this doesn't seem like a critical issues, it has helped me ensure I don't send internal emails to customers with similar names in the past, so I wanted to get it fixed.

Webex

The type of Webex account you have determines how you can integrate it with Microsoft Outlook.

  • Free Webex account—You'll see the Microsoft Outlook option in your Settings where you can turn it on if you are an administrator on your computer.

  • Paid Webex account—Your administrator needs to enable the Microsoft Outlook integration for you, you don't need to do anything and you will see statuses in Outlook and be able to call and message your contacts from it.

What You Need

  • Webex for Windows

  • Windows 7, 8, or 10

  • Microsoft Outlook 2016 or later

    Microsoft Office 365 (version 16.0.9001 or later)

Before You Begin

If you have a free account and you have administrator rights on your computer, in Webex, click your profile picture, go to Settings > Outlook > Outlook Settings > Connect to Outlook. Choose Yes in the window that opens, then OK, Close, and Save.

Outlook

Avoid Conflict with Other Apps

You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before you integrate Webex with Outlook for status, you need to quit and unregister any other instant messaging apps that you use on your computer that connect to Outlook for status integration.

There is a known issue with Skype for Business deployments when you have more than one app registered to connect to Outlook for status integration, this can cause Skype for Business to crash. If you experience this issue, we recommend that you only maintain one app registered to Outlook for status integration and then uninstall or reinstall Skype for Business.

See People's Status in Outlook

Anywhere that you see someone's name or avatar in Outlook, like in your meeting lists or your inbox, you'll also see their status in Webex. You won't see any status for people that are not in Webex.

Webex Teams Outlook

The status that you see in Outlook comes from Webex. Here's what the statuses look like in the app and in Outlook:

Get in Touch with Someone in Webex from Outlook

In Outlook, when you hover over a person's name, their contact card opens with options on how to contact them.

  • Call—Click or click on a number to start a call in Webex.

  • Message—Click to message the person in Webex. If you don't already have a space set up with them, then we create one for you to send the message.

  • Message a Group—If you have an email to or from a group email address, you can also send them all a message in Webex by clicking to start a space with the group where your message will appear.

Webex Outlook Integration Not Working

Outlook Integration Health Checker

Health Checker tests the Windows registry status, which verifies the integrity of your existing registry, the presence status for Webex, and the service status. For more information, see Webex Test Your Connection with the Health Checker.